Careers

Reservations

We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customer questions, making travel suggestions, and booking excursion tickets.  Reservation agents also adjust and manage reservations including cancellations, gift card and inhouse credit issuance, and complete sale transactions by receiving payment.  During all customer contact, they must conduct themselves as a knowledgeable railroad representative and act as a tour guide.

To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Skills and Qualifications: (some, but not limited to those listed)

  • High school diploma or equivalent

  • Experience working in sales or public relations, preferably in the hospitality or travel industries

  • Excellent written and verbal communication skills

  • Multi-tasking and time-management skills, with the ability to prioritize tasks

  • Data entry experience

  • Excellent customer service skills

  • Must be willing to work a flexible schedule that includes nights, weekends, holidays and special events

  • Must be flexible and able to shift job duties

  • Excellent organizational, time management, and multitasking abilities

  • Possess an enthusiastic character and a courteous professional attitude

  • Ability to work independently and as part of a team

  • Detailed-oriented with the ability to follow protocols

  • Good communicator and able to handle conflict effectively

  • Good listener and be able to make quick and informed decisions

  • Must use positive language and possess social awareness skill to meet the needs of customers

Duties and assignments:

  • Assisting and advising customers who may be choosing from a variety of travel options

  • Making reservations for customers based on their various requirements and budgetary allowances

  • Checking the availability of accommodation on the customers’ desired travel dates

  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest

  • Processing payments and sending confirmation details to customers

  • Sorting out any issues that may arise with bookings or reservations

  • Selling and promoting reservation services

  • Answering any questions customers might have about the reservation process

  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as upgraded seats/accommodations

  • Providing support to customers who may need to amend or cancel a reservation

  • Make all reservation adjustments

  • Be knowledgeable about all the aspects of railroad excursions, classes of service, and operating schedules

  • Manage voicemails, infomails, and all followup needed to complete all reservations to customer satisfaction

  • Maintain a clean and tidy workspace in the reservation office and complete all assigned tasks to achieve department goals in between sales calls and assisting customers

  • Adherence to a uniform policy and grooming standards -must present a neat, professional appearance

Potomac Eagle is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted.

Please monitor your email on a regular basis, as communication is primarily made through email.

 

Job Application

Download Application

Please send the completed application to info@potomaceagle.com or drop off at 149 Eagle Drive, Romney, WV during office hours.