Gift Shop Attendant
Responsibilities and Duties:
Potomac Eagle is currently seeking Gift Shop Attendants. The Gift Shop Attendant plays a pivotal role in ensuring prompt, efficient, and courteous service to patrons visiting the gift car, whether at the station or onboard during excursions. They are expected to engage with customers in a tour guide capacity, remaining attentive and monitoring all activities within the gift shop. From collecting payments to addressing patron needs, the attendant is responsible for their till throughout the shift, duly turning it in at the end of the excursion.
In addition to delivering excellent customer service, the attendant will uphold the gift shop’s inventory management by stocking shelves, maintaining cleanliness in work and storage areas, and ensuring that all merchandise is orderly and visually appealing. Managing both the station and onboard gift shops during excursions, the attendant’s duties include merchandise transfer, rack card management, and the closure of the gift shop car post-excursion. Gift Shop Attendants are cross-trained and may be assigned additional duties or projects as needed. If you have a passion for providing exceptional service and creating a positive shopping experience, we welcome you to join our team as a Gift Shop Attendant at Potomac Eagle.
Skills and Qualifications: (some, but not limited to those listed)
- Excellent organizational, time management, and multitasking abilities
- Ability to lift up to 50 pounds
- Capacity to work in a fast-paced environment with space constraints
- Ability to stand for extended periods
- Possess an enthusiastic character and a courteous professional attitude
- Ability to work independently and as part of a team
- Effective organizational skills with an art for multitasking in a fast paced environment
- Detailed-oriented with the ability to follow protocols
- Must be flexible and able to shift job duties
- Good communicator and able to handle conflict effectively
- Possess endurance necessary to deliver high quality service
- Good listener and be able to make quick and informed decisions
- Must use positive language and possess social awareness skill to meet the needs of customers
- Must be willing to work a flexible schedule that includes nights, weekends, holidays and special events
- Must provide prompt, courteous service and engage customers effectively
- Cash Handling and Accountability: Manage payments and till responsibility throughout the shift
- Retail Operations and Inventory Management: Oversee gift shop operations, including stocking shelves and maintaining orderly displays
Duties and Assignments:
Provide prompt, efficient, and courteous service to patrons visiting the gift car at the station or onboard during excursions
Engage with customers in a tour guide role, monitoring all activity throughout the gift shop
Collect payments and responsibly manage the till from the beginning of the shift to the end of the excursion
Maintain gift shop inventory by stocking shelves, ensuring cleanliness of work and storage areas, and keeping all merchandise in an orderly and appealing manner
Manage the gift shop located at the station and on board during excursions, including the transfer of merchandise and rack cards
Execute closure of the gift shop car after excursions, ensuring security and proper storage
Cross-train and handle any additional duties or projects assigned
Potomac Eagle is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted.
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