Railroad WV Wait Staff Jobs

Potomac Eagle Scenic Railroad is currently accepting applications for Waitstaff to provide a first-class dining experience to our guests in a unique dining venue. As a Waitstaff member, you will be responsible for providing exceptional customer service on our scenic train excursions while ensuring passengers have an enjoyable and memorable dining experience. This position requires strong attention to detail, excellent hospitality skills, and the ability to effectively meet the needs of passengers. Waitstaff are responsible for greeting, boarding, seating, and serving food and beverages to guests in assigned dining cars. If you are a team player with a positive attitude and a passion for food and service, we want you on our Waitstaff team.

Skills and Qualifications:

Possess an enthusiastic personality and a courteous, professional attitude.
Ability to work independently and as part of a team.
Effective organizational skills with the ability to multitask in a fast-paced environment.
Detail-oriented with the ability to follow established protocols.
Must be flexible and able to adjust job duties as needed.
Strong communication skills with the ability to handle conflict effectively.
Possess the endurance necessary to deliver high-quality service to customers.
Good listener with the ability to make quick and informed decisions.
Must use positive language and possess social awareness skills to meet the needs of customers.
Excellent customer service skills.
Must be able to lift up to 30 pounds.
Must be willing to work a flexible schedule, including nights, weekends, holidays, and special events.

Duties and Assignments:

Responsible for the overall condition of the assigned dining car.
Provide complete customer care from boarding, seating, and serving through deboarding.
Greet customers and perform boarding and seating procedures.
Prepare tables and ensure they are clean and fully set.
Maintain knowledge of the complete menu.
Check the quality of dishes before serving and help maintain food quality standards.
Deliver food and beverages in a timely manner.
Attend to tables and ensure customer satisfaction.
Strictly adhere to food, sanitation, and safety standards.
Organize and accommodate guests while maintaining clear and organized tables.
Clean and sanitize work areas and storage areas.
Maintain cleanliness of the dining car.
Stock supplies and equipment.
Report any issues involving guests, management, or staff to management.
Perform food preparation and table service to the highest standards.
Move food from the kitchen to the dining room and serve tables.
Clear dishes, glasses, silverware, and condiments from tables and move them to proper locations.
Remove trash and properly dispose of it.
Promote a positive dining experience by greeting customers, responding to service requests, and addressing complaints professionally.
Completely clean and reset the dining car for the next excursion after passengers deboard.
Remain knowledgeable about the railroad and excursions and assist passengers in a tour guide capacity when needed.
Recognize that the heritage train is an entertainment venue and demonstrate experienced hospitality skills.
Adhere to uniform policies and grooming standards, presenting a neat and professional appearance.

Potomac Eagle is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted.

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