Railroad WV Car Host/Passenger Service Attendant Jobs

Potomac Eagle Scenic Railroad is currently accepting applications for Car Hosts to join our team for scenic train excursions. A Car Host, also known as a Passenger Service Attendant (PSA), is responsible for overseeing designated passenger cars during excursions. Responsibilities may vary based on the car type but typically include managing passenger seat assignments, making announcements, assisting with boarding, seating, and deboarding, monitoring the safe operation of onboard systems, and maintaining a safe, welcoming environment within the car.

Passenger Service Attendants also serve as tour guides by assisting passengers with eagle sightings and providing knowledgeable information about the area, railroad, and notable sights along the route.

PSAs are responsible for housekeeping tasks, including window and door management, seat cleaning, bathroom checks, floor maintenance, window cleaning, and trash removal. They must follow proper sanitation practices and perform routine upkeep to maintain a clean and orderly appearance in the passenger car.

This position requires strong hospitality and customer service skills. PSAs are also cross-trained to serve as waitstaff when needed.

PSAs play an important role in providing menus to Coach passengers, helping streamline service in the Concessions car, reducing congestion, and assisting all passengers, particularly those with limited mobility. They may also be assigned additional responsibilities in Standard Dining based on operational needs.

If you possess the required skills and enthusiasm for delivering exceptional customer service, we welcome you to join our team as a Car Host at Potomac Eagle Scenic Railroad.

Skills and Qualifications:

Excellent organizational, time-management, and multitasking abilities.
Ability to lift up to 50 pounds.
Ability to work in a fast-paced environment with space constraints.
Ability to stand for extended periods.
Possess an enthusiastic personality and a courteous, professional attitude.
Ability to work independently and as part of a team.
Detail-oriented with the ability to follow established protocols.
Must be flexible and able to adjust job duties as needed.
Strong communication skills with the ability to handle conflict effectively.
Possess the endurance necessary to deliver high-quality service.
Good listener with the ability to make quick and informed decisions.
Must use positive language and possess social awareness skills to meet the needs of customers.
Excellent customer service skills.
Must be willing to work a flexible schedule, including nights, weekends, holidays, and special events.

Duties and Assignments:

Manage passenger seat assignments during train excursions.
Make announcements to provide relevant information to passengers.
Assist passengers with boarding, seating, and deboarding procedures.
Monitor the safe operation of onboard systems for passenger safety.
Serve as a tour guide by assisting passengers with eagle sightings and providing knowledgeable information about the area, railroad, and notable sights.
Conduct housekeeping tasks, including window and door management, window cleaning, seat cleaning, bathroom checks, and floor maintenance.
Remove trash to maintain a clean and tidy appearance in the passenger car.
Demonstrate experienced hospitality and effective customer service skills.
Complete cross-training to serve as waitstaff during excursions when needed.
Provide menus to Coach passengers to help streamline service in the Concessions car.
Assist in reducing congestion in the Concessions car and provide support to passengers, particularly those with limited mobility.
Perform additional responsibilities in Standard Dining based on operational needs.

Potomac Eagle is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted.

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