Car Host/Passenger Service Attendant
Responsibilities and Duties:
Potomac Eagle is currently seeking individuals to join our team as car hosts for our train excursions. A car host, also known as a Passenger Service Attendant (PSA), takes charge of designated passenger cars during excursions. The responsibilities may vary based on the car type but typically involve managing passenger seat assignments, making announcements, assisting with boarding, seating, and deboarding, overseeing the safe operation of onboard systems, and ensuring a secure and welcoming environment within the car(s). PSAs also serve as tour guides, aiding passengers in spotting eagles and providing insightful information about the area and notable sights.
PSAs are entrusted with housekeeping tasks, including window and door management, seat cleaning, bathroom checks, floor maintenance, window cleaning, and trash removal. They adhere to sanitation practices and conduct routine maintenance to uphold a clean and orderly appearance in the car. Demonstrating seasoned hospitality and effective customer service skills, PSAs are cross-trained to serve as wait staff.
PSAs play a crucial role in providing menus to Coach passengers, streamlining service in the Concessions car, reducing congestion, and assisting all passengers, particularly those with limited mobility. They may also be assigned additional responsibilities in Standard Dining. If you possess the required skills and enthusiasm for delivering exceptional customer service, we welcome you to join our team as a car host at Potomac Eagle.
Skills and Qualifications:
- Excellent organizational, time management, and multitasking abilities
- Ability to lift up to 50 pounds
- Capacity to work in a fast-paced environment with space constraints
- Ability to stand for extended periods
- Possess an enthusiastic character and a courteous professional attitude
- Ability to work independently and as part of a team
- Effective organizational skills with an art for multitasking in a fast paced environment
- Detailed-oriented with the ability to follow protocols
- Must be flexible and able to shift job duties
- Good communicator and able to handle conflict effectively
- Possess endurance necessary to deliver high quality service
- Good listener and be able to make quick and informed decisions
- Must use positive language and possess social awareness skill to meet the needs of customers
- Excellent customer service skills
- Must be willing to work a flexible schedule that includes nights, weekends, holidays and special events
Duties and assignments:
Manage passenger seat assignments during train excursions
Make announcements to provide relevant information to passengers
Assist passengers with boarding, seating, and deboarding processes
Monitor the safe operation of onboard systems for passenger safety
Act as a tour guide, assisting passengers with eagle sightings and offering knowledgeable information about the area and sights
Conduct housekeeping tasks, including window and door management & cleaning, seat cleaning, bathroom checks, floor maintenance
Remove trash to maintain a clean and tidy appearance in the passenger car(s)
Demonstrate experienced hospitality and effective customer service skills
Undergo cross-training to serve as wait staff during excursions
Provide menus to Coach passengers to streamline service in the Concessions car
Assist in reducing congestion in the Concessions car and offer support to passengers, particularly those with limited mobility
May be assigned additional responsibilities in Standard Dining based on operational needs
Potomac Eagle is an Equal Employment Opportunity Employer. It is our policy to fill vacant positions with qualified candidates without regard to race, color, sex, religion, national origin, age, or disability, assuming an individual can perform the essential functions of the job with or without accommodation. Only qualified candidates under consideration will be contacted.
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